Frequently asked questions

No. An order needs your name, a delivery address, a phone number, and an email, which you give at the checkout page. A receipt will be sent to your email.

1. You choose a garment, its colour and its size, and put it in the bag.
2. At the checkout you give the delivery details and choose how to pay.
3. Next you see the whole order: every line with its quantity and price, the delivery details, the payment method, the delivery charge and the total. Anything may still be changed until you confirm.
4. You place the order with the Confirm order button.
5. We check your order against what we have, then send you a confirmation email within one working day, with every detail of it: every line with its colour, colour code, size and quantity, the delivery details, the payment method and what to pay, the seller’s details, the policy version and the links. The contract exists once that email is sent.

You may cancel an order at no cost at any time before the parcel leaves: write to care@morela.vn with the order code, and anything you have paid is returned in full. Once the parcel has left, the returns policy takes over.

Every price is shown in VND.

The price includes any tax due, and standard delivery within Vietnam is free. Nothing is added after the order unless you ask for Nasco Express, and we tell you the amount before you pay it.

Conditions and limits

Delivery is within Vietnam. An order can be shipped abroad: write first to contact@morela.vn and the cost is quoted before the order is confirmed.

Sizes run from S to L, cut to Morela's own measurements. This site sells to adults.

Morela is a fashion house in HCMC. Our registered details are below:

Trading as

Morela

Email

contact@morela.vn

Data requests

privacy@morela.vn

Your rights and duties

You give accurate delivery details and a phone number that is answered.

You pay in the way you chose, within the time the payment policy gives.

You may return a garment under the returns policy, and complain under the customer service page. Morela always complies with Vietnam's Law on Protection of Consumers' Rights.

Morela's rights and duties

Morela sends the garment you ordered, in the colour and size you chose, as described on its page, within the time stated.

Morela keeps your details under the privacy policy and uses them for the order only.

Morela may refuse an order it cannot fill or deliver. It says so by email and returns anything paid.

Morela answers complaints within the times on the customer service page.

These terms apply to every order placed on morela.vn, and they are worth reading before you order. By placing an order you agree to them and to the payment, shipping and returns policies.

Governing law

Vietnamese law governs these terms. If something is wrong, Morela would like to hear it first: the customer service page says how, and Morela answers within the times given there. If it cannot be settled that way, a Vietnamese court decides.

Changes to these terms

When these terms change, the new version goes on this page first, and the date below changes with it. An order is governed by the version in force on the day it was placed, and the receipt names that version.

Two ways to pay: bank transfer, or cash on delivery with a deposit.

Bank transfer

The total is paid now by bank transfer. The checkout shows a VietQR code with the amount and the order code already filled in: scan it in your banking app, or type in the bank, the account number and the transfer note it shows.

The account is in the name of the registered business. The account holder shown at the checkout is the name your banking app shows before you confirm the transfer.

Please leave the transfer note as it is. It is how the payment is matched to your order.

We ship once the payment is verified. If the money has not reached us within 24 hours of the confirmation email, we cancel the order. You may order again whenever you wish.

Cash on delivery

You pay the courier in cash when the garment arrives, anywhere in Vietnam the courier delivers.

You pay a deposit of 1,000,000 VND/garment now by VietQR, the same way as a bank transfer, and the rest to the courier. The deposit is part of the price, not a charge on top of it.

The deposit is returned in full when Morela cannot make or deliver the order, and when a garment is returned under the returns policy. If a parcel is refused at the door for a reason outside the returns policy, the deposit goes to the courier's costs for the journey both ways, and whatever is left of it is returned to you.

What is never asked

Morela never asks for your banking password or a one-time code, by phone or by email.

Morela sends the confirmation email within one working day of the order, and the order is confirmed from that moment. The garment leaves once the money has arrived, meaning the full amount if you paid by bank transfer, or the deposit if you chose cash on delivery.

Checking a payment before you make it

Before you pay, the checkout shows the amount, the bank, the account number, the account holder and the transfer note, and each can be copied. The receipt email repeats them. Every transfer is recorded against its order code.

Morela refunds by bank transfer to the account the payment came from, within seven days of the day the refund is agreed. A refund is agreed when an order is cancelled before it is made, when Morela cannot make or deliver it, or when a returned garment has arrived and been checked.

Cash paid to the courier is refunded by transfer to the account you name. There is no refund in cash.

Sold in Vietnam.

Shipped from HCMC.

Where we deliver

We deliver anywhere in Vietnam, from Ho Chi Minh City. Orders can be shipped abroad: write first to contact@morela.vn and the cost is quoted before the order is confirmed.

Carrier

Viettel Post for standard delivery, and Nasco Express for accompanied same-day delivery.

Viettel Post is free, and the checkout shows a delivery line before you confirm. Nasco Express costs extra. Because the amount depends on your parcel, we work it out after the order and email you the amount. The QR code follows once you agree to it, and nothing is owed unless you do.

Time

Every order is sent from stock and leaves within half a working day.

Counting that, Viettel Post takes one and a half to two and a half working days on most routes, and longer to remote provinces. Nasco Express usually takes a day and a half.

Tracking

When the parcel leaves, the courier's tracking code is sent to the email you gave.

Yes, until the parcel leaves. Reply to the confirmation email, or write to care@morela.vn with the order code and the new address.

Once the parcel has left, it goes to the address it was given. Write to us all the same and we will ask the courier, though we cannot promise they can change it.

Yes. The price shown is the price you pay: it includes any tax due, and standard delivery within Vietnam is free.

Orders shipped abroad are quoted with their shipping before the order is confirmed. You pay any duty or tax the destination country charges when the parcel arrives.

You may open the parcel and look at the garment with the courier there, before you pay. Trying it on waits until the courier has gone.

If the garment is not what you ordered or is damaged, you may refuse the parcel and write to us with the order code. The returns policy says what happens next.

A garment can be returned within seven days of delivery, for any reason, if it has only been tried on once and is complete.

Here is how.

When a garment can be returned

Within seven days of the day it was delivered.

Tried on at most: unwashed and unaltered, with its tags on and in its box.

A garment with a fault in the making, or one that is not what you ordered, can be returned within seven days of delivery.

What we cannot take back

A garment that has been worn beyond trying it on, washed or altered, or that comes back without its tags or its box.

A garment sent back after the seven days, unless it is faulty.

1. Write to care@morela.vn with the order code, and say whether you want a refund or another size.
2. We reply within one working day with the return address. The return address is Morela's address, listed at the foot of every page.
3. Please send the garment back within seven days of that reply, in its box, with the order code inside.
4. When it arrives we check it and write to you within three working days.

Who pays the return shipping

When the garment is faulty or not what you ordered: Morela pays, and arranges the courier to collect it from you.

When you change your mind: you pay the return shipping, with any courier you like. The garment stays your responsibility until it reaches us, so use a tracked service and pack it well: it must arrive complete and undamaged.

Everything you paid is refunded by bank transfer within seven days of the garment arriving and being checked: the full price, or the deposit, goes back to the account it came from, and cash paid to the courier goes to the account you name.

Another size

An exchange is a return and a new garment in the other size, when that size is in stock. Please say so when you write. The new one is sent once the returned garment has arrived, and nothing more is charged.

After the seven days, Morela's own warranty ends. A fault that was there when the garment was made is still ours under the law, so if one appears, please write to care@morela.vn with the order code and a photograph. Morela repairs the garment, or replaces it when a repair is not possible, and collects and returns it at its own cost.

Wear, washing and accidents are not faults in the making, though a repair can often still be made. Write to us, and the cost is quoted before any work begins.

Write to contact@morela.vn at any hour. A person answers within one working day.

The steps of a complaint and the times are on the customer service page.